Ordering Information & Shipping Costs
Contents
- Ordering Information
- Postage & Handling In Continental U.S.
- Satisfaction Guarantee
- Damages & Shortages
Ordering Information
We would be happy to refer you to a dealer in your area. Feel free to call us at (206) 634-1656 or email us at handcrafted@dustystrings.com for a referral. If you don't live close to a dealer, you can also order directly from us.- Please call to check on the availability of instruments. If what you want is in stock, we can ship as soon as we receive payment via:
- MasterCard
- Visa
- Money Order
- Check
- Smaller items, such as accessories or instructional materials, can usually be shipped immediately (upon receipt of payment.)
- All orders over $100 must be paid by money order, cashier's check, Visa or MasterCard.
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Postage & Handling In Continental U.S.
If your order is for: | Add: |
|---|---|
| Strings only under $30.00 via U.S. Mail | $3.00 |
| 1 or 2 CDs via U.S. Mail | $3.00 |
| Extra charges will be added for packages shipping via U.S. Mail if they are more than one pound or worth more than $30. | |
| Any merchandise under $90.00 via UPS | $6.95 |
| $90.00 & above via UPS | $9.95 |
| Musician's Stool via UPS | $30.00 |
| Hammered Dulcimer via UPS (except D500, D550, and D600) | $45.00 |
| D500 or D550 Hammered Dulcimer | $65.00 |
| D600 or D650 Hammered Dulcimer via UPS | $80.00 |
| Harps: FH26, Allegro 26, or Ravenna 26 | $65.00 |
| Ravenna 34 | Call for quote |
| Crescendo 32, FH32, FH36B, or FH36S | Call for quote |
| Going to Alaska, Hawaii, or an international destination | Call for quote |
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Satisfaction Guarantee
- Any instrument or merchandise (other than books and recordings) that does not meet your expectations may be returned in new condition in the original packaging and shipping container with 5 days of receipt for a refund of the price of the merchandise. You will remain responsible for the shipping charges both ways.
- You must contact us in advance for a return authorization. Please ask for advice if you have questions regarding proper packaging. Damage resulting from inadequate packing will be the responsibility of the customer.
- Books and recordings may not be returned or exchanged unless defective, in which case they will be replaced with the same title.
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Damages & Shortages
- In the event that you receive merchandise with shipping damage, notify the specific carrier immediately and request an inspection report. Please write or call us for authorization before returning any merchandise.
- If there is a shortage of merchandise, re-check the packing case and make a note of the specific shortage. This must be reported to us within 10 days of receipt of order.
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